Shipping Policy-konjwa

This Shipping Policy is issued by Puning Changxinshun Trading Co., Ltd. for all orders placed at https://www.konjwa.com, covering our women’s apparel collection including blouses, dresses, jackets and skirts. All shipping related matters are governed under the laws of the People’s Republic of China.

1. Shipping Offer & Eligibility

We provide free worldwide standard shipping for every single item purchased. There is no minimum spend requirement to unlock this free delivery benefit. If multiple items are added to one checkout basket, shipping charges will be calculated and displayed on your checkout screen accordingly.

2. Order Processing & Estimated Delivery

Once your payment is fully verified, our team will conduct quality inspection, pack your garment and hand it over to our international logistics partners within 1–3 business days. Business days exclude weekends and Chinese statutory public holidays.

After dispatch, the estimated transit window is 7–15 business days. Please note this is an estimated timeframe and not a guaranteed delivery date. Delays may arise from customs clearance reviews, seasonal logistics surges, remote delivery regions, adverse weather conditions or other unforeseen events outside our direct control.

3. Package Tracking

As soon as your parcel departs our warehouse, we will send a confirmation email containing your unique tracking number and tracking link. Kindly check your spam or junk inbox if you have not received this notification. You can monitor the movement of your package via the provided tracking URL. We recommend saving your tracking number for future reference.

4. Customs, Duties and Local Taxes

For all cross-border shipments, any import duties, customs levies, local sales tax or clearance fees imposed by your destination country are the sole responsibility of the buyer. We do not collect these taxes or duties during checkout, and we cannot predict or cover any customs-related expenses incurred on arrival. We advise you to consult your local customs authority to learn about applicable tax rules before ordering.

5. Incorrect Address, Refused Delivery & Returned Parcels

You must double-check your shipping address before submitting payment. If a package bounces back to us because of invalid address information, recipient refusal to receive the parcel, or failure to complete local customs clearance, all costs generated from the return shipment will be borne by you. We reserve the right to deduct these charges from any potential refund.

6. Lost or Damaged Shipment

If your tracking status shows “delivered” but you have not received your package, please first check with neighbors, building management or your local postal service before contacting support. If your garment arrives with visible damage or broken packaging, you are required to capture clear photos of the outer parcel and damaged merchandise within 48 hours of delivery, then submit these materials to support@konjwa.com for assessment. For packages officially confirmed lost by the logistics carrier, reach out to our customer service team with your order number so we can launch an investigation.

7. Policy Linkage

This Shipping Policy works alongside our Return Policy and Terms of Service. You acknowledge you have read the return notice displayed on product pages and checkout page before purchase.