Privacy Policy-konjwa

This Privacy Policy is issued by Puning Changxinshun Trading Co., Ltd. (“we”, “our”, “us”), the data controller operating the website https://www.konjwa.com. This statement outlines how we gather, store, handle and safeguard personal information of visitors and customers browsing or purchasing our women’s apparel including blouses, dresses, jackets and skirts. By accessing our website, submitting inquiries or completing checkout, you acknowledge and consent to the data practices laid out in this document. This policy is governed by the laws of the People’s Republic of China.

1. What personal information we collect

We collect information in two ways: data you actively provide to us, and passive data automatically captured when you explore our site. 1.1 Information you voluntarily submit When you place an order or message our customer service, you share details such as your full legal name, delivery address, billing address, email address, contact phone number, size preferences and any custom notes about your clothing order. 1.2 Automatically collected browsing information As you navigate product pages, our system records non-identifying technical data such as device type, operating system, browser version, IP address, pages viewed, click paths and session duration. This information does not directly reveal your real-world identity. 1.3 Payment related information We never save complete bank card numbers, security codes or wallet credentials on our web server. All payment operations are fully managed by licensed third-party payment service providers. We only retain payment reference IDs needed to match orders and process refunds.

2. How we utilize your personal data

We only use collected information for legitimate business purposes tied to your shopping experience:

Process your clothing orders, coordinate international shipment, generate tracking codes and send delivery updates to your email inbox.
Answer pre-purchase questions on fabric, sizing and style, and resolve after-sale requests such as return applications and refund coordination.
Send optional brand newsletters, new arrivals and exclusive offers for our women’s collection. You have full control to unsubscribe from marketing emails at any time with one click.
Detect fraudulent orders, block suspicious transactions and maintain stable, secure website operation.
Analyze anonymous browsing trends to refine our product selection, website layout and shopping experience for global customers.

3. Sharing of personal data

We will not sell, lease or trade your personal identifiable information to external marketing agencies or unrelated third parties. Limited necessary information may be shared only with trusted service partners who help fulfill your purchase, including cross-border logistics carriers and authorized payment processors. All these service providers are bound by strict data confidentiality obligations and are prohibited from using your data for their own independent marketing activities. Our website may contain hyperlinks leading to external websites. Once you leave konjwa.com, we hold no responsibility for the privacy standards and data practices of those outside platforms.

4. Data retention & deletion

We keep your order and contact information only for as long as required to complete your transaction, handle after-sales issues and satisfy legal record-keeping requirements. Once data is no longer needed, we will securely archive or permanently erase your personal records. You may send a request to support@konjwa.com to ask us to delete your personal data we hold, subject to necessary legal and commercial record retention exceptions. We will verify your identity before carrying out deletion requests.

5. Data security protection

We deploy SSL encryption to protect data transmission between your browser and our server. Internal access to customer personal information is limited to designated team members who require such data for order and customer service work. Our platform undergoes periodic security scanning to identify and patch potential vulnerabilities. Please be aware that no online data transmission or cloud storage can guarantee absolute 100% security against unknown risks. You should also protect your own device and account login credentials.

6. Your rights as a data subject

You maintain the right to request access to the personal data we store about you, correct inaccurate address or contact details, withdraw consent for marketing emails, or submit deletion requests. To exercise these rights, send your request to our official email support@konjwa.com. We will respond to valid requests within 24 business hours after identity verification.

7. Cookies and similar tracking technologies

Cookies are small text files stored on your device. We use functional cookies to preserve your shopping cart items and remember your language preference. Analytical cookies help us understand visitor behaviour to improve our apparel showcase. You can turn off cookies through your browser settings. Disabling cookies may cause certain website features like cart saving to work abnormally.

8. Policy revision

We reserve the right to update this Privacy Policy occasionally to match business adjustments or legal requirement changes. Any revision will be published on this page with an updated effective date. Your continued use of konjwa.com after the update means you accept the revised terms.