Contact Us-konjwa
Have questions about sizing, fabric, item restock, order tracking, shipping timelines or return applications? Our customer support team is ready to assist you. Whether you want style recommendations for our blouses, dresses, jackets and skirts, or need help resolving an after-sales issue, feel free to reach out to us.
Please include your order number in your message if you already placed an order. This helps our team locate your order quickly and speed up the whole support process. We aim to reply to all valid emails within 24 business hours during our working schedule.
Company Information
Business Operator: Puning Changxinshun Trading Co., Ltd.
Registration No.: 91440300MAG1FG272P
Official Website: https://www.konjwa.com/
Support Email: support@konjwa.com
Phone Number: +86 131 6925 7749 Registered
Office Address: Room B108‑16, Maker‑Space, Chaoshan Vocational and Technical College, No.1 Daxue Road, Puning City, Guangdong Province, P.R.China
Working Hours (China Standard Time): Monday to Friday, 9:30 AM – 6:00 PM. We are closed on weekends and Chinese national public holidays.
Important Return Reminder
If you plan to submit a return request, you must obtain written approval from our support email before shipping your item back. All returned goods need to be delivered to our warehouse in China. Any packages sent without prior authorization will be rejected and cannot be processed for a refund. Please review our full Return Policy for details about return shipping fees and refund timeline.
Governing Law: This Contact Us page content shall be governed by the laws of the People’s Republic of China.