Track Your Order - konjwa

Your Order, Step by Step

At KONJWA, we want you to feel informed from the moment you place an order until your package arrives. This page explains how to follow your purchase and what to do if something doesn't go as expected.

01 — Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your order number and purchase details.

If you do not see the email, please check your spam or promotions folder before contacting our support team.

02 — Preparing Your Package

Orders require approximately 1–3 business days for processing before shipment.

During this period, we verify the order details, prepare the items, and arrange dispatch.

Business days exclude weekends and applicable public holidays.

03 — Shipment & Tracking Number

After your order has been dispatched, a shipping confirmation email will be sent with your tracking number and available tracking information.

Please allow approximately 24–72 hours after receiving the shipping notification for tracking information to become active.

04 — Following Your Delivery

You can track your shipment through the carrier's official tracking website using the tracking number provided in your shipping confirmation email.

Tracking updates may take additional time when a package is transferred between facilities or delivery partners.

If Your Tracking Has Not Updated

A temporary lack of tracking updates does not necessarily mean your package is lost. Please allow a reasonable period for the carrier to scan and update the shipment.

If there has been no meaningful tracking update for 7 consecutive days, contact us so we can help review the shipment.

Delivery Problems

If your package is marked as delivered but you cannot locate it:

  • Check your mailbox, front entrance, and other usual delivery locations.

  • Ask household members or building management whether the package was received.

  • Contact the carrier to request delivery confirmation.

If the issue remains unresolved, contact our customer service team.

Need Assistance?

Email: support@konjwa.com

Phone: 131 6925 7749

Please include your order number when contacting us so we can identify your purchase more efficiently.

KONJWA Customer Support