Shipping Policy-konjwa
From Our Warehouse to Your Wardrobe
Every KONJWA order goes through a preparation stage before being handed to the delivery carrier. Below is how shipping, delivery estimates, and shipping charges work.
01 — Order Processing
Please allow 1–3 business days for order processing before dispatch.
Processing includes order verification, item preparation, packaging, and shipment arrangement.
Orders placed on weekends or applicable public holidays will begin processing on the next business day.
02 — Estimated Delivery
Our estimated delivery time is:
7–15 days after dispatch.
This is an estimated transit period, not a guaranteed delivery date.
Actual delivery may vary depending on the destination, carrier network, customs inspection, weather conditions, and local delivery operations.
The processing period of 1–3 business days is separate from the estimated transit period.
03 — Shipping Rates & Free Shipping
United States
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Orders with a merchandise subtotal of US$150 or more qualify for free standard shipping.
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Orders below US$150 are charged according to the shipping rate calculated at checkout.
The US$150 threshold is calculated using the merchandise subtotal after discounts and before taxes and shipping charges.
Other Destinations
Shipping availability and charges are determined by the destination country or region and the available delivery services.
Any applicable shipping fee will be displayed at checkout before payment is submitted.
04 — How Shipping Costs Are Calculated
For orders that do not qualify for free shipping, the shipping charge is calculated according to the available delivery service and the shipment details.
The calculation may include:
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Delivery destination and postal code.
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Actual package weight.
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Package dimensions and dimensional weight, where applicable.
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Selected shipping service.
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Applicable carrier surcharges or additional delivery fees.
The checkout shipping amount is the amount payable for the shipping option selected before the order is submitted.
For independent verification of U.S. postal rates, customers may consult the official USPS postage calculator:
https://postcalc.usps.com/
USPS postage is determined by factors including destination, service, weight, and package dimensions.
05 — Shipping Origin
Orders are dispatched from our designated fulfillment location in China.
Shipping Origin:
Room B108-16, Maker-Space, Chaoshan Vocational and Technical College, No.1 Daxue Road, Puning City, Guangdong Province, P.R.China.
06 — Tracking Your Package
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number when available.
Please allow 24–72 hours for tracking information to become active.
You can use the tracking number on the relevant carrier's official website to follow the delivery progress.
07 — Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping fee.
Any applicable customs charges are determined by the relevant authorities and are the responsibility of the recipient where legally required.
08 — Delivery Delays
Delivery may be delayed due to customs inspections, severe weather, transportation disruptions, incorrect address details, or other circumstances outside our reasonable control.
If your tracking information has not updated for 7 consecutive days, please contact our support team for assistance.
09 — Incorrect Delivery Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible.
Once an order has been dispatched, address changes or delivery redirections may no longer be possible.
10 — Shipping Support
For questions about shipping, delivery estimates, or tracking information:
Email: support@konjwa.com
Phone: 131 6925 7749
Please provide your order number so our team can assist you.