Privacy Policy-konjwa

Your Information, Handled with Care

At KONJWA, we respect your privacy. This Privacy Policy explains what information we collect, why we use it, how it may be shared, and what choices you have when visiting or purchasing from konjwa.com.

01 — Who We Are

This website is operated by:

Puning Changxinshun Trading Co., Ltd.

Brand: KONJWA

Website: konjwa.com

Email: support@konjwa.com

Phone: 131 6925 7749

Registered Office:

Room B108-16, Maker-Space, Chaoshan Vocational and Technical College, No.1 Daxue Road, Puning City, Guangdong Province, P.R.China.

02 — Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal & Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order number
Purchase history
Order value
Shipping and delivery details
Return and refund records

Payment Information

Payments are handled through supported payment providers, including Google Pay, Mastercard, Visa, and Apple Pay.

We receive transaction-related information necessary to confirm and manage orders. Complete payment card details and security codes are handled by the relevant payment providers rather than intentionally stored by KONJWA.

Technical Information

When you visit our website, certain technical information may be collected, including:

IP address
Browser type
Device information
Operating system
Website interaction data
Cookies and similar technologies

03 — How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

Processing and fulfilling orders.
Confirming payments and preventing fraudulent transactions.
Arranging shipping and delivery.
Responding to customer service requests.
Managing returns, refunds, and exchanges.
Maintaining and improving website performance.
Understanding how visitors interact with our store.
Meeting legal, accounting, and regulatory obligations.

We do not use personal information for purposes incompatible with the reasons it was collected unless permitted or required by applicable law.

04 — Cookies & Website Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may help us:

Remember shopping cart contents.
Maintain website functionality.
Understand website traffic.
Improve navigation and performance.
Support relevant website features.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where required by law, we will request consent before using non-essential cookies.

05 — When Information Is Shared

We may share relevant information with service providers when necessary to operate our store.

These may include:

Payment Providers

To authorize and process transactions.

Shipping & Logistics Providers

To prepare shipments, deliver orders, and provide tracking services.

Website & Technical Service Providers

To maintain website hosting, security, functionality, and technical performance.

Professional & Legal Services

Where necessary for accounting, legal compliance, dispute resolution, or the protection of legitimate business interests.

We do not sell personal information to third parties in exchange for money.

Service providers are expected to handle information in accordance with applicable contractual and legal requirements.

06 — International Data Transfers

Because KONJWA operates from China and may serve customers in different countries, personal information may be processed or transferred across national borders when necessary to provide our services.

Such transfers will be handled subject to applicable data protection requirements, including any required safeguards, notices, or consent.

07 — Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

Order and transaction records.
Customer service requirements.
Return and refund matters.
Accounting and legal obligations.
Dispute resolution and fraud prevention.

When information is no longer needed, we will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.

08 — Your Privacy Rights

Depending on your country or region of residence, you may have rights to:

Request access to personal information.
Correct inaccurate information.
Request deletion of eligible personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing relies on consent.
Request a copy of eligible personal information.
Opt out of certain marketing communications.

To exercise an applicable right, contact us using the details below.

We may need to verify your identity before processing certain requests.

09 — Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age at which they can independently consent to data processing under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to us unlawfully, please contact us.

10 — Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11 — Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate under their own privacy policies. We encourage you to review their privacy practices before providing personal information.

12 — Changes to This Policy

We may revise this Privacy Policy to reflect changes in our business operations, technology, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

13 — Contact Our Privacy Team

For questions, privacy requests, or concerns regarding your personal information: