Return Policy-konjwa

 A Thoughtful Approach to Returns

We want you to feel comfortable with your KONJWA purchase. If an item does not meet your expectations, please review the following return conditions before sending it back.

01 — Return Eligibility

You may request a return within 30 calendar days after the delivery date.

To qualify for a standard return, items must:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition.

  • Have original tags and packaging where applicable.

  • Be free from stains, odors, alterations, or damage caused after delivery.

Items showing signs of wear or use may be refused for a non-quality return, subject to applicable consumer protection laws.

02 — Return Reasons & Shipping Responsibility

A. Non-Quality Returns

If you change your mind, select the wrong size, or no longer want an item, you are responsible for the return shipping cost.

The package must be sent to our designated return warehouse in the United States.

B. Quality-Related Issues

If an item arrives defective, damaged, or materially different from its description, contact us with clear photographs and your order number.

After verification, KONJWA will cover the reasonable return shipping cost for the approved quality-related return.

We will provide return instructions or an appropriate shipping arrangement.

03 — Return Shipping Cost & Carriers

For non-quality returns, customers pay the actual shipping charge quoted by the selected carrier.

We accept trackable return shipments through:

  • USPS

  • UPS

  • FedEx

The return postage depends on:

  • The return package's weight.

  • Package dimensions.

  • The shipping origin ZIP code.

  • The destination ZIP code.

  • The selected shipping service.

There is no single fixed return postage amount for every order.

Before sending your package, you can obtain an exact postage quote through the carrier's official rate calculator or at a carrier service location.

Official rate resources:

USPS: https://postcalc.usps.com/

UPS: https://www.ups.com/ship/guided/origin

FedEx: https://www.fedex.com/en-us/online/rating.html

Please retain your postage receipt and tracking number until your return has been completed.

04 — Return Warehouse

All approved U.S. returns must be sent to the following address:

Return Department:

c/o KAK Sourcing

6117 Long Dr

Houston, TX 77087

United States

Please contact us before returning an item. Returns sent without prior authorization may experience processing delays or may not be correctly identified.

05 — How to Request a Return

Follow these steps:

Step 1 — Contact Our Team

Email support@konjwa.com with:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photographs if the item is damaged or defective.

Step 2 — Receive Return Instructions

Our support team will review your request and provide the applicable return instructions.

For quality-related claims, we may request additional photographs to verify the issue.

Step 3 — Send the Package

After approval, securely package the item and send it to the designated return warehouse.

For non-quality returns, the customer pays the return postage.

For verified quality-related returns, KONJWA covers the approved reasonable return shipping cost.

Step 4 — Return Inspection

Once the package arrives, our team will inspect the returned item and verify that it meets the applicable return conditions.

06 — Refund Processing

After an eligible return has been received and approved:

  • Refund processing generally takes 5–10 business days.

  • Refunds are issued to the original payment method.

  • Your bank or payment provider may require additional time to post the funds.

The time required for the funds to appear in your account depends on your financial institution.

Any original shipping charges, where applicable, are handled according to the reason for return and applicable consumer protection laws.

07 — Exchanges

If you need another size or item, please contact our support team.

An exchange may require a new order, depending on product availability and the circumstances of the request.

08 — Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 calendar days after delivery.

Include your order number and clear photographs showing the issue.

We will review the case and provide an appropriate resolution under this policy and applicable law.

09 — Important Return Notes

  • Please do not send returns to the original shipping address.

  • Return packages should have a valid tracking number.

  • Customers are responsible for non-quality return postage.

  • KONJWA covers reasonable approved return shipping costs for verified quality-related issues.

  • Refunds cannot be completed until the returned item has been received and assessed, except where applicable law requires otherwise.

Nothing in this policy limits any non-excludable statutory rights you may have under the consumer protection laws applicable to your purchase.

10 — Return Support

KONJWA Customer Service

Email: support@konjwa.com

Phone: 131 6925 7749

Return Warehouse:

c/o KAK Sourcing
6117 Long Dr
Houston, TX 77087
United States