Contact Us-konjwa

We're Here to Help

Whether you have a question about a product, need assistance with an order, or want an update on a return, our customer service team is available to help.

We believe good shopping experiences should come with clear communication and practical support.

Customer Service

Email

support@konjwa.com

For order-related inquiries, please include your order number in your message.

Phone

131 6925 7749

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (China Standard Time, GMT+8)

Saturday, Sunday, and Chinese public holidays: Closed.

Messages received outside business hours will be reviewed on the next business day.

What Can We Help You With?

Product Information

Questions about product details, sizing, colors, or availability.

Order Assistance

Order confirmation, payment questions, and order information.

Shipping & Tracking

Shipment status, tracking updates, and delivery concerns.

Returns & Refunds

Return requests, damaged items, refund status, and exchange inquiries.

Business Information

Brand: KONJWA

Website: konjwa.com

Legal Business Name: Puning Changxinshun Trading Co., Ltd.

Company Registration Number: 91440300MAG1FG272P

Registered Office:

Room B108-16, Maker-Space, Chaoshan Vocational and Technical College, No.1 Daxue Road, Puning City, Guangdong Province, P.R.China.

U.S. Return Address

For approved returns only:

c/o KAK Sourcing
6117 Long Dr
Houston, TX 77087
United States

Please contact our customer service team and obtain return instructions before sending any package.

Thank you for choosing KONJWA.