Contact Us-konjwa
We're Here to Help
Whether you have a question about a product, need assistance with an order, or want an update on a return, our customer service team is available to help.
We believe good shopping experiences should come with clear communication and practical support.
Customer Service
support@konjwa.com
For order-related inquiries, please include your order number in your message.
Phone
131 6925 7749
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (China Standard Time, GMT+8)
Saturday, Sunday, and Chinese public holidays: Closed.
Messages received outside business hours will be reviewed on the next business day.
What Can We Help You With?
Product Information
Questions about product details, sizing, colors, or availability.
Order Assistance
Order confirmation, payment questions, and order information.
Shipping & Tracking
Shipment status, tracking updates, and delivery concerns.
Returns & Refunds
Return requests, damaged items, refund status, and exchange inquiries.
Business Information
Brand: KONJWA
Website: konjwa.com
Legal Business Name: Puning Changxinshun Trading Co., Ltd.
Company Registration Number: 91440300MAG1FG272P
Registered Office:
Room B108-16, Maker-Space, Chaoshan Vocational and Technical College, No.1 Daxue Road, Puning City, Guangdong Province, P.R.China.
U.S. Return Address
For approved returns only:
c/o KAK Sourcing
6117 Long Dr
Houston, TX 77087
United States
Please contact our customer service team and obtain return instructions before sending any package.
Thank you for choosing KONJWA.